Privacy Policy

Last Updated: November 14, 2025

At BONE VOYAGE, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our pet care services.

1. Information We Collect

Personal Information

When you engage our services, we may collect the following personal information:

• Name and contact details (address, phone number, email address)
• Emergency contact information
• Payment and billing information
• Property access details (gate codes, alarm codes, key locations)

Pet Information

To provide the best care for your pets, we collect:

• Pet names, breeds, ages, and physical descriptions
• Medical history, veterinary contact information, and vaccination records
• Dietary requirements, feeding schedules, and medication needs
• Behavioral characteristics, preferences, and special care instructions
• Photographs of your pets (for identification and care purposes)

Service Information

We automatically collect certain information when you use our services:

• Service dates, times, and locations
• Communication records between you and BONE VOYAGE
• Photos and updates we provide during care
• Feedback and reviews

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our pet care services
• Process bookings and manage service schedules
• Communicate with you about your bookings and your pets
• Access your property safely and provide care in your absence
• Handle emergency situations involving your pets
• Process payments and maintain financial records
• Send service updates, care reports, and photos
• Comply with legal obligations and resolve disputes
• Improve our services based on your feedback

3. Information Sharing and Disclosure

We respect your privacy and only share your information in the following circumstances:

With Your Consent

We may share information when you explicitly authorize us to do so.

Service Providers

We may share information with trusted third parties who assist us in operating our business, including:

• Payment processors for billing services
• Veterinary professionals in case of pet emergencies
• Emergency contacts you have designated
• Professional pet care contractors working under BONE VOYAGE

Legal Requirements

We may disclose your information if required by law or in response to valid legal processes, such as:

• Compliance with court orders or subpoenas
• Protection of our legal rights and safety
• Investigation of potential violations of our terms
• Response to emergency situations involving health or safety

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure storage of physical documents in locked facilities
• Encryption of sensitive digital information
• Limited access to personal information on a need-to-know basis
• Regular security assessments and updates
• Secure disposal of information when no longer needed

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Active client information is retained for the duration of our business relationship
• Booking and service records are maintained for 7 years for legal and tax purposes
• Pet medical information is retained for 5 years after the last service
• Payment records are kept according to Australian taxation requirements
• Marketing communications data is retained until you opt out

6. Your Privacy Rights

Under Australian Privacy Principles (APPs), you have the following rights regarding your personal information:

Access and Correction

You have the right to request access to your personal information and to request corrections if it is inaccurate, incomplete, or out of date.

Opt-Out

You can opt out of receiving marketing communications from us at any time by contacting us directly or using the unsubscribe link in our emails.

Data Deletion

You may request deletion of your personal information, subject to legal obligations that may require us to retain certain records.

Complaints

If you believe we have breached the Australian Privacy Principles, you have the right to lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC).

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. International Data Transfers

Your information is stored and processed in Australia. If you are accessing our services from outside Australia, please be aware that your information may be transferred to and maintained on servers located in Australia.

This Privacy Policy is governed by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and applies to BONE VOYAGE's pet care services in Brisbane, Queensland, Australia.